Privacy Policy

1. Introduction
This Privacy Policy explains how Avereya, owned and operated by Mevo Group B.V., collects, uses, stores, shares, and protects personal data when you use this website, place an order, contact us, or interact with our services.

2. Personal Data We Collect
We may collect personal data including your name, email address, phone number, billing address, delivery address, order details, transaction records, account information, customer support messages, IP address, device information, browser type, cookie data, and website usage information.

3. How We Use Personal Data
We use personal data to process and deliver orders, manage payments, handle returns and refunds, respond to enquiries, provide customer support, operate and improve the website, prevent fraud, maintain security, and comply with legal or regulatory obligations.

4. Lawful Basis for Processing
We process personal data under applicable lawful bases, including performance of a contract, compliance with legal obligations, legitimate interests, and consent where required under UK data protection law.

5. Payment Information
Payments are processed by secure third-party payment providers. We do not directly store complete payment card details on our own systems.

6. Shopify Platform
This website is hosted and operated through Shopify Inc., which provides the e-commerce platform used for store hosting, checkout, order processing, and related services. Shopify processes data according to its own terms and privacy documents, including the Shopify Terms of Service, Shopify Privacy Policy, and Shopify Cookie Policy.

7. Cookies and Similar Technologies
Cookies and similar technologies may be used to operate the website, enable checkout features, remember preferences, analyse website traffic, improve performance, support security, and assist with advertising or measurement where applicable.

You can manage or disable cookies through your browser settings. Some cookies may be necessary for the website and checkout to function correctly.

8. Sharing Personal Data
We may share personal data with service providers where necessary, including Shopify, payment processors, shipping partners, fulfilment services, fraud prevention providers, analytics providers, customer support providers, professional advisers, and legal or regulatory authorities where required.

We do not sell or rent personal data.

9. International Data Transfers
Personal data may be transferred to, stored in, or processed in countries outside the United Kingdom. Where required, appropriate safeguards are used to protect personal data in accordance with UK data protection requirements.

10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order management, legal compliance, accounting, fraud prevention, dispute resolution, and record keeping. When data is no longer required, it is securely deleted or anonymised.

11. Your Rights
Subject to applicable law, you can request access to your personal data, correction of inaccurate or incomplete data, deletion of personal data, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent.

You also have the right to raise concerns with the UK Information Commissioner’s Office where applicable.

12. Security
We use appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure.

13. Children’s Data
This website is not directed at children. We do not knowingly collect personal data from children without appropriate legal consent.

14. Updates to This Privacy Policy
We may update this Privacy Policy to reflect legal, operational, or service changes. The latest version will be published on this page and will take effect upon publication.